Returns & Refund Policy
At BOOTSKINS, we want you to be happy with your purchase. If you need to return an item, please read the information below before submitting your request.
How to Request a Return
If you would like to return an item, please complete our Return Request Form.
Before completing the form, we recommend logging into My Account where you can view your previous orders and find your order number.
Alternatively, you can find your order number in your order confirmation email.
Return Eligibility
Return requests must be submitted within 14 days of receiving your order.
To be eligible for a refund, returned items must:
- Be unused and in their original condition.
- Be returned in their original packaging.
- Be securely packaged to prevent damage during transit.
Customers are responsible for the cost of returning items unless the item is faulty, damaged, or sent in error.
Faulty or Incorrect Items
If you believe you have received a faulty, damaged, or incorrect item, please select the appropriate reason when completing the Return Request Form.
Where possible, please include photographs to help us assess your request more quickly.
Once we receive the returned item, we will inspect it and notify you of the outcome as soon as reasonably possible.
Refunds
If your return is approved, your refund will be processed using the same payment method used for your original purchase.
We aim to process refunds as quickly as possible after receiving and inspecting the returned goods.
Returning Your Item
Returned items remain the customer’s responsibility until they are safely received by BOOTSKINS.
We recommend using a tracked postal service, as we cannot accept responsibility for returns that are lost or damaged during transit.
Order Cancellation
If you wish to cancel your order before it has been dispatched, please contact us as soon as possible using the Return Request Form or by emailing info@bootskins.co.uk.
If your order has already been dispatched, our standard returns policy will apply.
Non-Delivery of Goods
If your order has not arrived, please contact our customer support team as soon as possible.
- Claims relating to courier non-delivery should be reported within 30 days of the purchase date.
- Claims relating to orders that remain unfulfilled should be reported within 90 days of the purchase date.
If a valid non-delivery claim is confirmed, we will normally arrange for a replacement to be sent. Refunds may be offered where appropriate.
Please note that BOOTSKINS cannot accept responsibility for failed deliveries where an incorrect or incomplete delivery address was provided during checkout.
Contact Us
If you have any questions regarding your order or would like to discuss a return, please contact us:
Email: info@bootskins.co.uk
Your Statutory Rights
Nothing in this Returns & Refund Policy affects your statutory rights under applicable UK consumer law.